Chativa helped the reviewer buy this property

Started Great

The working relationship started great and I really enjoyed working with Chativa in the beginning. Unfortunately, once I decided on a property it went down hill from there. I originally thought it was the builders that was the issue, but quickly realized I was not receiving accurate information from my realtor. This is a serious issue as your realtor is your primary source of information during the home buyers process. Once I realized the information was inaccurate from Chativa, I was left spending a lot of time researching information and figuring it out on my own. In addition I have purchased homes in the past and my realtor have always provided me with information about the area, including utilities services, etc. Chativa did not provide me with any information. In fact, it was the realtor of the seller that provided me with the information I needed. That to me is not great customer service. Even if I am originally from the area, receiving this vital information is helpful, or at least ask. It has been a while since residing in the area, so it would have been helpful. Instead, I was left to figure it out. Overall, not one of the best home buying experiences.