The Ransom-McKenzie team helped us by our first house! They were extremely knowledgeable and patient with our questions. We couldn't have asked for better help!

Charlotte took care of many details, with her team, as I was not directly in town. She was professional and I think got me a great offer using her experience and knowledge. Closing went smoothly and her team always kept me informed as to progress and final signing. They know Riverside and surrounding areas. Would highly recommend Charlotte!

Charlotte and Bob listed my mother's home for us. Because the tenants were so uncooperative, they had to list the home on-line with pictures of the house before the tenants. Amid chaos and dirt, they were able to show the house to the few prospective buyers who braved the mess. They became the neutral party contact with the tenants during the eviction process and were able to find a terrific buyer for the house. Bob and Charlotte's active assistance was the most important part of this very difficult situation and key the reason for a successful outcome .

After a search that lasted more than a year - and just when we had almost concluded our ideal home didn’t exist - Charlotte and Connie found the perfect house for us. They expertly guided us through the process of submitting an offer, home inspection and closing escrow. Throughout our home search, Charlotte completely understood what kind of home we were looking for and never pressured us to make a purchase that wasn’t right for us. Highly recommend Charlotte as a realtor for selling or buying a home.

Charlotte has helped us buy 2 homes and sell 1 as well. She listens carefully, is not pushy in any way, has amazing follow-through and makes the whole real estate process as easy and smooth as possible! We could not be happier with the service we have received!!

The first weekend I drove to Riverside from Downtown LA just to look around, I found a Spanish home listed by Charlotte. Within an hour of me looking at the listing online, she reached out and mentioned the house was already in escrow but I was welcome to come look at other properties. For the next few weeks Charlotte showed me multiple properties late afternoon or after 5pm but nothing triggered my interest. Fast forward a few weeks and the Spanish home fell out of escrow. I then rushed to Riverside to look at the home again at night. The following day I put in an offer and within 24hrs it was accepted by the seller. Had Charlotte not reached out to tell me when the home fell out of escrow I probably don’t buy the house and still looking. As a first time home buyer, Charlotte and Bob were both generous with their time and patient with any questions or concerns I had during the escrow process. Their attention to detail and focus on getting me into the house was first class. It makes a huge difference to work with genuine good people who you feel have your best interest and you know that you’re not getting the runaround. Appreciate Charlotte and Bob even today after I’ve been in the home for a few months, they continue to follow-up on how I’m doing and how the home renovation is coming along. Just reiterates they care about their clients and provide a service beyond the escrow process. Thanks to both of you!

I had the privilege of working with Charlotte McKenzie who sold the condo I lived in and also assisted in finding a new home for me to move into. Charlotte was extremely knowledgeable and paid close attention to detail. She provides superior customer service and was extremely responsive. She has a great working relationship with a team of professionals that ensure the selling and purchase of properties goes smoothly without any glitches. She sold the condo in one day and pulled off a miracle of finding the perfect new dream home for me to move into within 24 hours of the closing sale. I would highly recommend working with her and her team.

Charlotte is very knowledgeable regarding the local real estate market. She has excellent negotiating skills, I received timely notices of all action taken, and I am pleased with the outcome of the sale.

Charlotte is simply the best! As first time home buyers, she was invaluable in helping us find and purchase our first home in Riverside. Her knowledge of local Riverside neighborhoods and listings, her great communication, and her willingness to walk us through every step of the home buying process made it a truly enjoyable experience. Thank you Charlotte!

Moving from the East Coast and knowing little about the city or the market, we feel so fortunate to have worked with Charlotte to find our dream home. Charlotte's knowledge of Riverside's neighborhoods, heritage and homes proved invaluable. Her openness, excellent communication skills and tremendous enthusiasm made our search efficient, effective and, most importantly, real a pleasure. Charlotte's commitment to Riverside and its citizens makes her an ideal ambassador for anyone moving to Riverside.