My mother-in-law hired Carol Rutgers to sell her Sun City house, shortly after becoming a widow. Carol, a fellow Sun City resident, was patient and knowledgeable, and was always available to respond to questions. While getting ready to list the house for sale, my mother-in-law fell and needed to move to assisted living, leaving my husband and me to handle the sale. Carol understood that there was not the money for the major renovations that the 20-year-old house could have used. Carol was clear in driving us towards making repairs, but not indulging in renovations. Fogged windows and peeling wall paper had to be replaced for any buyers to consider the house, but updated kitchen counter tops could wait for new owners. Carol provided contacts to have the house thoroughly cleaned, inside and out, and then she brought in staging items, moved some of the existing furniture, and transformed a dark and dated house into a bright and comfortable home that we were impressed to see. It was clear that she was a perfectionist. She even waited for a day when there was a beautiful blue sky to take the outdoor photos! Shortly after the house was listed, COVID hit and there were very few buyers traveling to look at real estate. We were worried about buyers bringing the virus into the house, so Carol made sure everyone wore masks and gloves. Whenever there was a showing, Carol went to the house in advance, whether they were her customers or were using another agent, and turned on lights and blew leaves off the driveway. She periodically stopped by to water plants, flush toilets, and make sure everything was fine. She explained the need to periodically run plumbing to avoid gaskets drying out, causing unnecessary repairs. Once we had an offer, Carol guided us through the negotiation process and then had reasonably priced experts that we used to address the inspection issues. We learned that she always got the contact info for professionals that she saw working in t

Carol prides herself on her availability to her clients and we experienced her dedication to her profession throughout our time as her clients. We met with Carol in October and discussed listing our home in January, after the holidays. Carol said that sometimes during the holidays, folks are visiting the areas and look at homes. We informed Carol we would not be showing our home when our family was in town and she understood. In mid-January, we began to actively show the property. But Unfortunately, the listing overlapped with COVID, and we were not only extremely cautious, but for months, we did not allow anyone in our home; Carol sincerely understood our concern and she took precautions. When we agreed to allow the showing...Carol accompanied the potential buyers and their agent: she insisted all wear a mask, gloves, booties and that only Carol touched surfaces with a gloved hand. This was important to us and Carol took the lead. She cared and respected our parameters. We were impressed with how she prepared for showings, whether for her own clients or another agent, she was always willing to attend and answer questions. We had heard how she watered plants for her other clients, blew leaves from driveways, and prepared the interior of homes — that is Carol! Her devotion is remarkable. Her knowledge of the market is unquestionable and the endless hours she spends to respond to any question her clients have or the buyers have, is over and above expectations. Before closing: she met the buyers at our house to measure (the agent was on vacation), she met the inspectors, she met the buyers for closing questions and again, for their final walk through. THIS is Carol! She goes above & beyond! Her upbeat personality and constant smile are an added bonus. We thank you, Carol: for your time, your effort, your patience during the most challenging times and your understanding of showings during COVID. Is was a unique experience for us, too!

Tom and I thoroughly enjoyed working with Carol to find our new home. She goes the extra mile for her clients. She is very knowledgeable about the area, knows how to negotiate and is fun to be with!

She was extremely helpful in staging our home. She helped us find qualified workers to repair what was needed. Also, she was always available with any questions we had.