I've often heard that real estate agents have to wear many hats. Well, for the recent sale of my mother's house in South Carolina, Carol Rutgers proved the truth of this phrase by wearing them all. This was a very difficult sale for my mother due to the passing of her husband of 61 years. But because of Carol's business acumen, personal guidance, support, and genuine care, my mother sold her home for a great price and the process went smoothly. Her business acumen is firmly established, but I would like to share a couple of things that illustrate Carol's commitment to her clients. For example, because my mother was unable to be at the house for extended periods of time Carol went above and beyond in keeping the house in perfect condition so it was always ready to be shown to prospective buyers. Not just clean, but maintained. If Carol noticed anything that required repairs or maintenance she was quick to schedule and meet workers, and make sure that the work was fully completed. Another example of her commitment to her clients occurred when our original movers informed us that they were no longer capable of moving my mother's possessions less than 48 hours before the scheduled move. Carol worked her magic, used her abundant resources, and found a reputable mover that completed the move so that the closing happened on schedule. Such dedication is rare and something we have not seen in past real estate transactions. It is clear that Carol cares for the clients she represents and not just the sale of the property. There are many more examples of Carol's dedication, but I am limited by the number of characters in this review. We would finally like to point out that Carol has an uncanny ability to deal with stressful situations in an incredibly diplomatic way and always left us feeling seen, heard, understood and satisfied. We can never thank Carol enough for what she has done to help our family.

I am writing to express our sincere appreciation for the exceptional job Carol did in completing and selling our property in Bluffton. From our first contact to the end of the project, she demonstrated professionalism, market knowledge, and a genuine care for our goals, including much good humor. The photo's of the house she arranged were first class. We were especially impressed by her guidance throughout the entire process, including preparing the home, a listing strategy and all attendant negotiations, etc. Her communication was timely and clear, and she consistently helped us feel confident at each step. Thanks to her expertise and hard work, we achieved a successful sale and a result we are truly happy with. She made what could have been a stressful experience feel organized, smooth, and well-managed. We would be happy to recommend her to anyone looking to buy or sell a home. Thank you again for her outstanding service. We truly appreciate everything she did for us.

We're SO thankful we had Carol as our agent. She not only communicated constantly BUT she went above and beyond any other realtor we had used with other homes. She sold our $1,600,000 home in July 2026. A FEW of the things she did: -She was there for every showing to welcome the buyers agents and potential buyers. -She recommended contractors to paint, inspect spray foam, fix wood rot, electrical corrections and others. She also met each contractor at the house. -When the ac wasn't cooling she called our ac company and even met them at the house after hours. -Her marketing efforts were outstanding! From photos, drone pics and even ai mockup photos to the dedicated website. We were impressed. It was obvious that she really cared about each detail. What a blessing she was during such a stressful time. Thank you Carol!!

Carol Rutgers is by far the best realtor I've ever hired to help me find a new home. Her market knowledge in the Bluffton/Sun City/HHI areas is impressive. She takes time to listen, makes excellent recommendations, and helps make your home buying experience less stressful. Carol is a certified negotiator, a talent that is critical in closing a deal for either a buyer or seller. She is always available to answer questions and offer sound advice. Thank you, Carol Rutgers, for helping me make my home buying dream come true!

Carol was wonderful to work with she went way overboadd helping me I will recoment Carol to all my friends Margaret Parajon

Totally knowledgeable on all levels of home sales. Always available when we called and even assisted when we were looking for our new home put of state. She became "our new best friend". Thank you Carol for making a very stressful life event tolerable and creating many laughable moments as well. You are the best!!!

Choosing Carol Rutgers as our real estate agent was a very smart decision. We chose Carol because of her experience, knowledge, integrity, and engaging personality. She sold the house quickly (above listing price) and made the listing, selling, and escrow processes easy for us. Then she helped us with many aspects of moving. Carol is a creative problem solver, has good resources for just about any move-related need, and seemed to anticipate our needs at every step. Carol gives "above and beyond" service. For example, our buyers asked that cabinets be removed from the garage with little lead time before escrow closing. Carol discussed options with us and suggested listing them online so they could be used by someone in need. (Habitat and other charities declined because of weight/manpower involved.) She handled the online listing and screened more than twenty responders, so as not to burden us. She organized pick up and brought supplies the young family selected might need to move/load the cabinets safely. Another example is when someone she hired to help pack the kitchen got ill on packing day, Carol stepped without hesitation, demonstrated her skill and speed in packing fragile items safely. We highly recommend Carol.

Carol took care of everything as I was no longer living in the house when it when on the market. From watering the plants to final cleaning, she staged and unstaged, sold or consigned furniture that I did not move, coordinated a few minor fixes, and kept me well informed about showings and paperwork flow. The house was listed online on multiple sites, professionally photographed for those sites. She went over and above what I expected and took much of the pressure of selling of me. The best EVER realtor and highly recommended!

She very knowledgeable about the Sun City real estate market. Even though we were living 1,000 miles away we trusted that Carol had our best interests in coordinating the purchase of our new home. She pays attention to details, returns phone calls, coordinated inspections, met with repair men and performed a video walkthrough while we were living in another state. She was superb and a pleasure to work with.

Carol has sold two homes for me in the last 4 years and I have referred her to several other Riverbend homeowners and she sold their homes,too. For both of my sales I was out of state during the listing period. Carol brought in staging and live plants for the first sale-all done by her. Both sales she kept the indoor and outdoor flowers watered and looking fresh. In SC this is an every other day job. The driveways were blown before every showing, lights on and off every time, and stayed in my home for all showings. This summer during record rainfall she assisted in some water drainage issues. She was out in the rain watching the runoff and then showed the landscaper where to dig a trench. When my movers came she supervised the move and fed them lunch. Before the new owners moved in, she came with a cleaning crew. I'm sure the new owners had a house warming gift. Besides all these wonderful care taking abilities, Carol did a marvelous job with advertising. There were local magazine spots, 3D virtual tour, beautiful brochure for the buyers, and internet listings in every possible venue. Then when she had a buyer, she did a awesome job with negotiations. I can not praise Carol more on all her abilities. She is the best Realtor I have ever hired. YOU ARE THE BEST CAROL!

I highly recommend Carol to anyone who's thinking of selling. She's got selling real estate down to a fine science...helpful hints, contractor referrals and lots of great sound advise! Carol knows how to market, stage, and present the property in the best way possible light. Her tireless manner and bubbly personality make working with her such a joy and pleasure. Carol Rutgers is the BEST!!

My mother-in-law engaged Carol Rutgers to sell her house, but fell and moved to rehab, leaving my husband and me to handle the sale. Carol understood that funds were limited there was not the money for the renovations that the 20-year-old house could have used. She drove us towards making repairs, but not updates. Fogged windows and peeling wall paper had to be replaced, but updated kitchen counter tops could wait for new owners. Carol provided contacts for the work we did have completed and then she brought in staging items, took down some heavy dark drapes, and transformed a dark and dated house into a bright and comfortable home that we were impressed to see. She was a perfectionist, even waiting for a day when there was a beautiful blue sky to take the outdoor photos! Once we had an offer, Carol guided us through the negotiation process and then suggested inexpensive experts that actually responded to our calls, to address the inspection issues. When it was near closing, Carol helped us sell the contents of the house through a combination of personal sales, a consignment shop and an auctioneer. Everyone knows that selling a house is a huge strain, but selling someone else’s house, who is dependent on the profits to live, during a pandemic, was very stressful. I cannot say enough good things about how much we appreciated having a calm, experienced professional, like Carol Rutgers, guiding us through the process.