Especially Great at the Beginning of the Process
We found Kristin to be very helpful with a lot of the process of the sale. Her market knowledge seemed good, as well.
Especially at the beginning, the process went smoothly and we got quick responses and feedback. This was particularly helpful since we are out of the area and were purchasing a place for my mom to live in. A lot of the early documentation went really well, and docusign processes were smooth and prompt. We had a good calendar for what to expect in the closing process. Things stayed on this timeline.
We did find that some of the follow-up at later points in the process was not as great as we expected. Responses to requests came slower at the end. We do not know why this is the case, but it was not good from our perspective.
Also, some of the items which we had believed she had checked on and did make representation to us (inclusion of electricity in the HOA fee), it turns out were not as we had been informed. Unfortunately, we found out the correct information after the sale was completed. We are unsure whether the problem came from our agent's not following through on our request or deliberate misrepresentation from the seller, but it did leave us not very happy.
All in all, a successful process, but we do feel that communication was not as great at the end as at the beginning.
