If It Weren't For Sophia & Jeff, We Would Have Given Up On Our Home Buying Journey
We know a lot goes into purchasing a home. Let alone when you compound that with not only being first time home buyers but also having it be a new build construction. Luckily, we found Sophia and Jeff Rogers who truly assuaged a lot of our apprehension and stress! Having their expertise really allowed us to feel confident throughout the home buying experience.
This may seem lightly said, but when we say “jouney” we genuinely mean journey since it was really close to two years of waiting for the builder to deliver our home. In between that timeframe there was a lot of unknown for us, where we truly relied on Sophia and Jeff to guide us on what to expect, if a situation within the building process was normal, or simply walking us through the right way to call out items and push back on the builder.
Sophia and Jeff were able to steer us in the right direction and come to our defense on multiple occasions with the builder. The biggest and brightest moment that will forever stay with us is when the builder installed our roof two days before Hurricane Ian hit Orlando and the city was already in a State of Emergency. Since the roof didn't have enough time to settle the shingles were easily ripped off. After a year and half into the building process, this was when we finally hit our breaking point as the builder refused to fully replace the roof and only patched it up. Claiming that would be good enough. Sophia was able to intervene and escalated our concerns up the ladder to her insider contact within the builder's company. She came to bat for us and got us a completely new roof to be fully replaced!
Another profound time for us was during our pre-drywall walkthrough with the builder that Jeff was able to identify and call out items we completely missed or didn't even recognize as an issue needing to be fixed. Having him there really allowed us to feel reassured.
We couldn't be more thankful for everything Sophia and Jeff did for us. We’d highly recommend them any day.