Professional, communicative, personable

Frank and Tracy were amazing start to finish! My wife and I were first time sellers and very nervous about the entire process. From the start Frank came to our house very prepared with the data about our house and other comps, much more prepared than other realtors who came looking to work with us. He allowed us to be apart of the process in determining our house value while providing the data driven facts to keep our expectations rooted in reality. Following the initial meeting with Frank we knew that we wanted to work with him. They also made the paperwork side seamless utilizing docusign. Both Frank and Tracy started a group chat allowing us to ask any questions as they came up and were willing to come help check our house for set-ups, showings, and open houses. Additionally, they use an automated system for showings and worked with us and the other agents to ensure the showings were at times that actually worked with us, this was very important considering most of the process was done with one parent and two kids at home with two dogs. When I came to offers Frank and Tracy were forward with the details of the offer and what they felt was reasonable or unreasonable with the offers. They listened to our concerns and explained what we could respond back to potential buyers with. They also never communicated our intentions without us signing off on the communication, while keeping us realistic on what we could respond with. Finally, when we received an offer we were comfortable with Frank and Tracy walked us through the inspection processes and helped us get prepared for sale. This included information, answers to our questions, and help in identifying people to fix issues during sue diligence. Moreover while moving Frank helped us with planning, moving our household goods and cleaning / removing things that were left behind in the final inspection. During the entire process we truly felt that Frank and Tracy cared for our needs and treated us like family.