I was late on our first appointment. But she was nice and and considerate. During the whole process, she was always very well prepared. We went to see more than 5 houses every time in SUMMER! I think it's very important that she was able to point out the weakness of a house and explain to you with her professional knowledge, confidently. When you fell in love with some "lemon" houses at the first sight, you were kind of blind, because of the staging, the decoration and so on... She did help me a lot in screening and filtering out those houses. Saved me a lot time and effort! Highly recommend!!!