Vivian is the real deal - I wish I could give her more than 5 stars! She helped me buy a new house and then sell my old house (both very unique properties), and was very responsive and supportive throughout the entire process. Her negotiating skills were a huge part of the success of both buying and selling - she somehow can address difficult realities effectively and with enough grace and tact that there was never any insult to any party. Vivian was also happy to share advice when I wasn't sure the best way forward, and while I relied heavily on her strategy suggestions throughout, she was never pushy and I felt like I was ultimately in the driver's seat. Her marketing strategy for selling my house was well thought out, and worked brilliantly - we were under contract only a few days after going to market! Her attention to detail in the documentation of both deals caught a couple seemingly small mistakes that would have become roadblocks to closing, and I was so grateful to have her in my corner. While I believe I'm now in my forever home, if I ever was in a position to buy and sell again, I would absolutely hire Vivian again!!