Tyrone helped the reviewer sell this property

Item: Tyrone Jackson
Rating: 3
Author: Heidi Barnes

$540,000

2746 Cold Stream Lane

Asbury Lake

SingleFam

over 1 year ago

Verified Review

Great first impression

Tyrone approached me with such enthusiasm and I liked that about him. That’s why I chose him. During the entire process there were times I felt he could have communicated a bit more. The one thing I didn’t like was he is a dual realtor not sure if that’s the correct terminology but it means he can represent both sides and at times I felt he represent the buyer more than me. To the point after closing he is still asking me about stuff for the buyer. He never made me feel that he had my best interest at heart.

Heidi Barnes

Seller

Here’s a revised version that fits within 2,000 characters: Dear Heidi, Thank you for taking the time to share your feedback. I truly value your perspective and the opportunity to address your concerns. First, I want to express my gratitude for trusting me to sell your home. My primary goal was always to act in your best interest and achieve the best possible outcome for you. Selling your home within 60 days in a challenging market—averaging an offer per week starting in the second month—was a result of our collaborative efforts. I’m also glad we could minimize repair costs, ensuring the necessary work was completed to secure the buyer’s VA loan approval and avoid delays. That said, I’m surprised and saddened to hear you felt I didn’t fully represent your interests. While I am licensed to act as a dual agent when necessary, I want to clarify that I did not represent the buyer in this transaction. My focus was solely on your needs, and I worked to communicate openly and guide you through every decision to achieve a successful sale. I apologize if the post-closing inquiry regarding the buyer’s question gave the impression of divided priorities. My intent was to ensure a smooth transition and maintain professionalism—not to compromise my dedication to you. I also regret if there were times you felt communication could have been improved. Your input is invaluable, and I strive to be thorough and transparent. I wish I had known about your concerns earlier, as I would have addressed them promptly. After receiving your review, I reached out to discuss this because I genuinely care about your satisfaction. Thank you for mentioning that my enthusiasm stood out to you—it means a lot. I truly wanted to make this experience as positive as possible and am sorry if I fell short in any way. Please don’t hesitate to reach out if you’d like to discuss further or if there’s anything I can assist you with in the future. Wishing you happiness in your new home, Tyrone

Tyrone responded on 06 Jan 2025