Tom's profile

Tom's reviews

  5  
Tom has 13 reviewsacross 7 different locations, showing 12.
almost 3 years ago
Top notch experience!

Tom was incredible to work with! He does everything he can for his clients and will do so much for you to make sure you have as stress-free of a process as possible!

over 3 years ago
Amazing Experience!

Tom was so patient with us! He knew the area and market that we were looking in really well. We’re very appreciative of Tom!

over 3 years ago
Outstanding to work with! Goes above and beyond!

Tom was outstanding to work with! He goes above and beyond, doing everything he can to make things as stress-free as possible for his clients. He gets things done in a timely manner and makes sure your needs are taken care of right away. I’d recommend Tom to anyone looking for a great realtor in the Des Moines area!

over 3 years ago
I couldn't be happier with the house I own, thanks to Tom

I was referred to 21st Century Realty by a co-worker. Upon meeting with the crew, I knew it would be a great fit. I worked primarily with Tom Stender-Custer, who understands the needs of a single young professional and first-time home purchaser. Tom expertly guided me through my first home buying experience. Without hesitation, Tom would respond to early morning and late evening phone calls, emails and texts. Tom also made himself available at the last minute for open houses and often accommodated my busy and unpredictable work schedule. Tom also provided guidance on many decision points throughout the purchase process. One of Tom's greatest qualitites was tracking down answers to complex questions-- Tom made it a point to find the answers to my questions even if he did not know the answer right away. On top of all this, Tom is super friendly with a great sense of humor, which made the home buying experience that much better. At the end of the day, I couldn't be happier with the house I own, thanks to Tom. I have now lived in my home for four months, and it has been one of the best financial and quality of life decisions I have made. Thanks again, Tom!

over 3 years ago
We had a wonderful experience working with Tom!

We had a wonderful experience working with Tom! He was incredibly patient and showed us dozens of houses until we found “the one”. We appreciated his transparency and honesty while looking at properties. Tom was very quick to respond to our questions as well. It was also very helpful that Tom had extensive knowledge of the Des Moines metro area as we were moving in from out of town. I highly recommend working with Tom!

over 3 years ago
Knowledgeable, caring, and dedicated

Tom was an absolute delight to work with. He is very knowledgeable about the Des Moines metro area, and was able to guide our family through the many questions we had as first-time homebuyers. He listened to what we were looking for and helped us find the home that is just right for our family. His work with us continued well after closing as we asked his advice and recommendations. I absolutely recommend working with Tom to find your new home!

over 3 years ago
Focused on the Seller's Needs

Tom Stender-Custer puts people at ease and is very hospitable. I always knew Tom was approaching the sale of my house with enthusiasm for real estate and growing knowledge of Des Moines. I was in good hands. Tom went above and beyond for me, he remembered my birthday, helped with house preparation prior to sale, and helped resolve an electrical issue post sale. Tom didn't have to do all of those extras, but he went above expectations. When Tom offered to help it was so genuinely offered, I felt comfortable accepting his help. I don't think I could have removed some of those items from the tile in my kitchen without Tom's help. It's easy to recommend Tom Stender-Custer to family and friends. He'll take good care of my people, he'll stay in touch without being a pest, and entertain them too with his fun stories. Thank you for everything, Tom. My sale went GREAT!

almost 4 years ago
I had the best experience working with Tom!

I had the best experience working with Tom! I relocated to the DSM area after living out of state. I connected with Tom while still job hunting and not quite ready to officially house hunt. Tom kept in contact regularly throughout my job search to make sure we were ready to dive right in once I received my job offer. He was incredibly patient and helpful throughout the entire process and ultimately found me the perfect place (before it officially hit the market)! Tom's excellent communication, guidance and knowledge of the local market was invaluable as a first-time buyer. I truly could not have asked for a better realtor to work with!

about 4 years ago
Working with Tom was a great experience

Working with Tom through the process of buying our new home was a great experience. Tom is knowledgeable and thoughtful, friendly and easily available, and really worked to understand our hopes and dreams and to show us prospective homes that fit what we were looking for. His philosophy of “Love where you live” comes through in his attitude and his help as we looked at possibilities and found the home that was right for us. He has continued to make himself available to assist us even after the purchase, and we recommend him very highly to anyone looking for a new home in the Des Moines area.

about 4 years ago
So many Gold Stars for Tom!

Tom and his team came recommended from a realtor friend when I was moving out of state. I’m absolutely elated that she recommended Tom! Though familiar with the DSM area, relocating to a new city (as a first-time home owner!) is intimidating and Tom went above and beyond. He made sure I had all the info about each of the~20 properties, talked through pros and cons for each, and really helped me and my partner think through what was the “right” house for us. He pointed out things about properties and gave us considerations that hadn’t even occurred to us. Tom guided us through a lightning fast offer and basically held our hand the entire time. When we had to negotiate with the sellers and get some work on the property done prior to closing, he was on top of it. It meant so much to have a trusted expert on the ground managing that. I would have been lost otherwise. So many gold stars for Tom — I would work with him again in a heartbeat!!

over 4 years ago
Communication has been great!

Tom made selling our house very easy! He listened to our concerns and made sure everything, like showing times, was communicated with us and before we knew it, our house was sold! He has also been a big help in the search for our new home. He is very knowledgeable about the market and is very informative when looking at homes. He's done a great job at getting back to us right away. He has been very helpful.

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