Tiana is solid, but shop for a lender
Tiana was a solid agent for my partner and I. Whenever we had questions or needed additional guidance, she was responsive and prompt. She also had a lot of ideas that were helpful in thinking about how to go about doing things. It's worth noting that sometimes her responses were not edited or punctuated properly, which led to some confusion and ambiguity, but she was prompt in her replies to clarify. We were newbies to this experience, and Tiana helped us navigate them.
However, she recommended a mortgage broker for us with Revolution Mortgage. I recommend shopping elsewhere as the team who helped construct our loan, while fine at the beginning, was awful when things became difficult and repeatedly failed to communicate when it was unclear whether we would get our loan or not. This led to an unfathomable amount of stress and anxiety for the final 72 hours prior to closing. Not only did my partner and I not get the loan we preferred due to a lack of communication on ideas that were being floated days earlier, but we literally found out at the closing table whose names were on the loan (thanks, Revolution!). The broker apologized for my feelings rather than take responsibility for their professional failures. I'm sure they do a fine job in normal circumstances, but ours were not normal. (I swear that I am attempting to be fair in not exaggerating or decontextualizing my experience with Revolution).
Tiana is someone I would recommend, but go elsewhere for the lender.