As a first-time home buyer Ted was a perfect fit for my wife and I. He was patient with us, given our inexperience with the process. He answered all our questions in a timely fashion. He was readily available to set up viewings - and there were many over a significant time period. Ted was never pushy. I never felt pressured to make an offer on a home. I really felt he was there for us, and not himself. When we hit a major snag with an inaccurate appraisal, Ted recommended another, reputable lender who came through for us in a time pinch.