What can I say!? We had been shopping on and off for several years. Prior to SIlvia, we kept being disappointed and discouraged by other agents who clearly are in the business for themselves. Silvia gave us the tools and knowledge to look (at our own pace even) for our family home. The experience, wisdom and knowledge she brought to us was strengthened by her positive personality. We had never felt pressured or compelled to any home and she was positive at every showing while not afraid to say its a good or bad home. Very timely on precise on all documents, time frames and explained the process like no other. I will look for Silvia Tello again in the future should we decide to sell and buy and she has our votes/ recommendations to any and all who wants a great agent