Shannon was referred to us by another agent over 4 years ago when we were moving from Peninsula over to Pleasanton. She was a joy to work with and had a great depth of knowledge about the various pockets of Pleasanton and helped us in finding our home. The market was very competitive at the time and she really worked hard for us in making sure we got the home we desired. She was always available and worked around our schedules to make things convenient. The buying process was seamless with zero hiccups or surprises and she gave us great recommendations to local service providers for all of the various inspection reports we had to perform. We recently decided to sell our home as we made another move and of course without doubt we had Shannon be our selling agent. Again without any surprises to us – she was simply amazing. She really is the best in the area and held our hand through the entire process of selling our home and set up all inspections needed for us to have a quick and easy sale. We previously had a bad experience with an agent so we were a little worried about not selling our home in a timely manner– however Shannon always made us feel very positive and we had full confidence in her due to her high level of knowledge and great customer service. We were able to get multiple offers within 10 days of being on the market! Shannon managed and handled the entire process until we had to give our keys to title – she kept us informed constantly and followed up with the lenders, buyer’s agents when things were not going by the timeline. I highly recommend Shannon as an agent for anyone who is looking to buy or sell – we have had the pleasure of working with her on both sides and she never failed us in any way. Thank you Shannon for all of your hard work.