Shana was my agent for many months as I tried to find a place in Richmond, and she defied all my expectations re. brokers. She is a total pro--knowledgeable, helpful, responsive to texts and calls, always on time. But she's also profoundly ethical. She will never try to pursue a sale at the expense of her client & will give you honest feedback--as well as really helpful referrals re. contractors, roofers, electricians... I finally found a place and the entire experience was SO much less stressful than it could have been. I really can't recommend Shana highly enough!