First-time buyers here. Pam was wonderful! She was super patient with us throughout the process. She helped us navigate the pre-approval process, gave us personal recommendations for listings to go see, and provided insight on market conditions and tips on making strategic offers, and ultimately helped us land our dream home. We absolutely could not have done it without her help. We didn't know what to expect when we started this process, but we're thankful we found Pam. :)