Every time I had a question, Nicole either had a quick answer or she found the answer in a short period of time. She was aware of the wishes of the seller and the buyers. In other words, She did her homework. She was always relaxed, no pressure, and she listened to us. Her market knowledge, which usually is used for the benefit of the seller, was presented to the buyers in a low key presentation. She was always professional . My main message is she was know .