Our first call with Nelly felt easy and reassuring. We already could tell we'd be in good hands. The fact that our close friends went to Nelly 3 times to buy (twice) and sell sealed the deal. When working with Nelly we always felt like we were the most important things, as if we were her only clients. Nelly communicated clearly, effectively, and constantly. There was never a time where we were left hanging or wondering when we would hear back. Nelly is very friendly and polite, yet professional in all aspects of our time together. We're honestly going to recommend Nelly to anyone that asks, and probably anyone that doesn't ask as well! Next time we're ready to buy or sell, we're coming back to her, with no hesitation.