Friendly, low-pressure approach, with lots of local area experience
Mark has been great to work with! We moved to Sonoma County from Washington state, and connected with Mark before moving to begin our search for a new home. He created several video walk-throughs of properties that we couldn't get down to see in person, which helped us set our expectations before moving. We decided to move before finding a house, and stayed in a furnished rental while regularly working with Mark to check out neighborhoods and properties.
Mark was very attentive to the market in the region we were interested in, and was able to show us several properties as soon as they became available. He proactively worked with the sellers' agents to get us disclosure documents early, and was always available to walk us through the process.
The only reason I give Mark 4 instead of 5 stars is that there were a few instances when I felt his responsiveness to communications could have been improved. I had a bit of anxiety about the whole home purchase thing, and there were a couple of times when my questions via text or email did not get answered right away. There were no critical communication misses, rather I think that Mark didn't pick up on my level of unease at the time. Overall I was very pleased to work with Mark, and in the end he did a great job of preparing us to make a good decision and a winning offer, and he stuck with us through the sale process.
Now that we are preparing to move in to our new home, Mark continues to stay engaged, and has helped us connect with local contractors to make some final tweaks to our new home. I would definitely recommend Mark to other buyers!