MARIA NUNEZ

BUYERS AND SELLERS BEWARE We hired Maria Nunez (DRE# 01822317) from Lux Living Estates to represent us in the sale of our home. Sonia Amen (DRE# 02050128) is the broker. What followed was one of the most stressful experiences my family has gone through, not because of selling a home, but because of how this transaction was handled. LISTING PERIOD - Communication was minimal and mostly brief texts. We asked for more proactive communication, but the pattern continued. An early offer came in, and she called it a “very strong” offer. After reviewing it, we had significant concerns and decided to wait for the open house. We had to call her ourselves to discuss the plans. Her plan was essentially to open the doors, put out flyers, and put up a sign. We expected more discussion of buyer activity, feedback, follow-up, and marketing. The open house time was posted incorrectly, and afterward there was little to no communication. There were also property-management issues. During a showing, the agent left the AC running because she did not know how to turn it off. My husband went over and found the interior lights on. During escrow, we also found the microwave and bathroom lights left on while she was acting as a dual agent. ESCROW PERIOD - After three weeks on the market, we accepted an offer based on the terms presented, including conventional financing. We did everything required of us on time. Then we unexpectedly received a text stating the buyer needed FHA financing: “This doesn’t change anything.” When we asked why we weren't told sooner, she acknowledged: “Since I was dealing with his sale, I forgot to mention it to you.” She confirmed the appraisal and conditions were already being handled as FHA. The issue was that a material loan change was not communicated to us when it occurred. We were asked to extend a loan contingency deadline without being fully informed. We felt cornered and bypassed in our own transaction.

Her market value was on point! This home belonged to my father, and he passed 7/5/2020. She was able to obtain all the documents needed.

Working with Maria was a pleasure. She was very professional and was willing to show you as many house and go to any area that you might have seen a house you like. She was able to negotiate for stuff we would have never though of and was willing to go the extra mile> Would highly recommend.

My wife and I worked with Maria to purchase our first home and really can't say enough good things about her. She is knowledgeable, approachable, personable, endlessly patient, and incredibly generous with her time (including mornings, evenings, and weekends over the course of several months). She answered every question and explained every form and every part of the process clearly and thoroughly. Buying a home in this market is challenging, but working with Maria made it as painless and straightforward as possible. We highly recommend her.

Maria made the deal happen even when it was impossible in such a competitive market. She was persistent and dedicated. Wre were so happy she fought for us when we thought we had no chance. She helped us achieve our dreams of being a first-time home buyer. We would definitely recommend Maria to anyone who is looking for someone they can count on. We look forward to working with here in the future!

SHE DID A GREAT JOB!! AND WE ARE REALLY PLEASED WITH HER SERVICES, SHE IS MORE THAT REAL ESTATE AGENT , NOW WE CONSIDER HER A FRIEND AND PART OF OUR FAMILY!!! THANK YOU, MARIA.