Lucy is assertive and a go-getter. She wasted NO time getting my house listed and even helping me get the house 'open house' ready. Like any sale, hiccups occurred. Lucy is not shy about suggestions but does ultimately let you decide (as it should be). Lucy also helped me buy my new home and that was smooth. The best part of this transaction is her help POST sale. She has been active in a couple of issues that came up after the sale. Super responsive.