We moved to Massachusetts from Tennessee and chose Lisa Hugo after meeting her at an Open House. Lisa is very kind and thoughtful. She is fun, has a good sense of humor and is on the ball. She also is extremely level headed and patient and talked me down from a ledge a few times. Lisa grew up in Central Mass and is quite knowledgeable about Worcester County. She was able to help us refine our tastes, wants and needs re: the house and the location. Her guidance through the whole experience was fabulous. We highly recommend her!

Lisa Hugo successfully helped us purchase our first home. As first time homebuyers, we had lots of questions and Lisa answered them all with patience and kindness! She worked around the clock for us, taking us to see every property we were interested in, even our last minute requests! Having Lisa as our agent allowed us to be in our dream home, and we are so grateful for her expertise!

I was very pleased with the way Mrs. Hugo treated me and my wife. Being an African American their are things that some people just assume about you, like what you can and cannot afford, or whether or not your credit is good enough to get approved for a loan. I didn't get any of that from Mrs. Hugo. I felt like she treated me and dealt with me how she would have with anyone else. She was also very attentive and knowledgeable about all the properties. But most important she was honest if a home had some issues or needed extra work she told me and she never pushed or ever tried to force me into a property. I think I was really lucky to meet her and my wife liked her a lot so that helped helped too. The whole process was pretty smooth for me and if there were any issue it always had to do with the normal process of buying a home or other people like the builder or mortgage company getting their stuff in order. She knows and does her job very well.

Lisa was knowledgeable in the local housing market which led to a great price! She is personable and such a pleasure to deal with. I have recommended her to friends and would love to work with her again in the future. Exceptional!

We worked with Lisa to both sell our home and purchase a new home and were so happy we chose her as our realtor. We spoke to a handful of others and something about Lisa put us at ease immediately, which was very important to us to have during the stressful home selling / buying process. She was always easy to reach, eager to do any research for questions we had, and had great patience with us and our two young children who were often with us at showings and meetings. We would recommend anyone to use Lisa, you won't be disappointed!

Before selecting Lisa Hugo, I both spoke with and met with her as I had with two other brokers. Her demeanor, candor and follow-up impressed me over the others and throughout my exerperience, I only became more impressed and appreciative. Lisa is outstanding in every way, from her expertise and accessibility to her patience and understanding. She was there every step of the way and I will never have the words to express my gratitude to her for all she did for me and my family.

Lisa Hugo was the listing broker for the property we purchased. She was very knowledgeable and able to answer, with professionalism, all of our questions. She represented the seller, but was very helpful to us and obtained the information we needed in a timely manner. We felt very comfortable with her at all times. Her friendly and sincere manner will prompt us to use her in the future! Our experience with this purchase was flawless and closed without a problem. Lisa Hugo was very important in making this happen. She did a professional job and is a wonderful representative for Caldwell Banker

We are so happy another Realtor in our area suggested Lisa to us as she was more knowledgeable of the area we were looking in. We don't know what we would have done without her. She is so passionate about her job and was always so detail oriented. If she didn't know an answer right away, she was able to gather information in a timely fashion and communicated those concerns effectively.

Originally, she was helping us find a rental (had found several scams on-line and a friend recommended Lisa). Other realtors I know immediately were trying to pressure us to buy. Lisa didn't pressure at all, in fact, when we changed course to buying (after seeing what rent vs buy prices were), she wanted to make sure we talked to mortgage and financial experts to make sure it was the right move for us before beginning the process. She even helped us find a month-to-month apt that accepted dogs to help us so we didn't have to sign another year long lease.

Lisa was an great help throughout the house search. She knows the area and the houses well and was very patient in helping us find out first home!

Lisa Hugo was friendly, patient and professional. She showed me 21 houses over 3 days, and knew after the first house exactly what I wanted. She was able to suggest homes to look at, as well as take me to see those that I found online. She was easy to work with, and was a huge help throughout the whole process. My lender and attorney both expressed how easy and professional she was to work with. I couldn't have been any more pleased with Lisa!!

Lisa simply did an outstanding job of selling our unique house. It is a 280-year old antique that required someone with special knowledge. Her ability to recognize the warmth and charm of the home and present that to prospective buyers was absolutely critical in getting it sold. This kind of property is not for everyone, but she was able to market it in a productive way that found the right old-house-buyers. Everything about working with her was exceptional.