He sold our apartment in Knoxville, TN, while we were living in Topeka, KS. We have never met him. He was extremely courteous from the very first day we talked. He was always ready to answer any questions. His suggestion about what price will be best to put the property on the market, was right, as were all the rest of tips and advise he had gave us. He was ready to take care of any work that the apartment need to look great, but always taking in account our budget. He even replace the front door knob that apparently someone had broken. He also took the time to call my son to see if he wanted to keep some of the stuff that were still in the apartment. He showed us what is the real work of an agent, how much he can make for you. He made this process absolutely the less stressful that it could be. We are truly grateful.