Kay went above and beyond for us. We live on the West Coast and were in Nashville to visit our daughter who had just used Kay to purchase her home. We were going to eventually relocate and gave Kay our parameters in housing as we wanted a single floor livable home. She found a home under construction where Kay had as do a 'walk about'. It was perfect. There were major decisions we needed to make in reference to colors and faucets and sinks and Kay was there for every decision while we were 3,000 miles away. If everyone in Rocky Mount is like Kay Owen then we are moving to a wonderful community