Kathryn was able to present every detail and step within the process in a calm and reassuring manner
She knew every form, every detail, every source for information needed. She spent every period of time needed to be sure that we understood our responsibility, our expenses, forms to be signed, and expectations for our situation. She was very professional and patient to be sure that we were all on the same page, as it were. She went way beyond her job description to help us willingly, in the face of an unforeseen glitch with our movers. She had already completed her job with grace and professionalism.