Karen was everything and more we could ask for. She was always available to answer any questions we had, and has a wealth of knowledge of items we did not even think of. If you want someone who takes all of your needs into consideration and makes you feel comfortable through the entire buying and selling process, then Karen Ruffner is the right choice for you. We had a lot of issues with the seller's agent when we were buying our house, and she was able to handle all these issues without needing our help and was able to help get us a credit we were not expecting. She knows her territory very well and we could not be happier with our choice of choosing her as our realtor and we recommend her to all of our friend's looking to sell/buy.