Personable, timely, helpful, positive, and good natured. We were with another realtor originally, and even though there were a lot of showings, the process never concluded with a sale. A couple of offers, but they fell through. Justin seems to know how to wade through the leads that don't turn into anything, and zero in on the the ones that do, thereby avoiding time wasted. So I recommend giving him a try. Don't think you'll regret it.