Jen is an excellent professional that understands how to make the buying process go smoothly. She constantly looks out for the best interest of the client, and is able to explain often complex matters in terms that make sense, especially if you are not accustomed to real estate. Jen takes care of all the critical tasks in the process, and works well with the different parties who are involved, from the sellers, to the bank, to the title agency, and so on. She has a first rate network of professionals in the Lansing area to support key aspects, such as the home inspection. She is timely, responsive, and prompt in her communication. We had a great experience working with Jen, especially given that she always looked out for our best interest, and ultimately we made a purchase we are very happy with!