Every step of the way, Janelle kept us in the loop. She was very informative and knew so much about current market conditions. When she gave us a price suggestion at first, we did not listen and it cost us time. When we did finally agree to her suggestion, we had an offer in less than 48 hours. Should have listened to her the first time. Throughout the process, Janelle walked us though everything. Made sure we knew exactly what was happening and when to expect the next step. And when a major problem came up, Janelle took care of fixing it. She kept us informed but fought behind the scenes every step of the way to make the deal happen. She always knew the right thing to say to both us and everyone involved with the sale of our home. She was kind and professional but firm when needed. She gets the job DONE!!