Heather and I are personal friends and I was nervous having an agent who was a friend. But she came on board in the middle of my contract as I was having a bad experience with the agent I did pick. She picked the ball up and ran with it. We have some shared personal experiences and she knew I needed to sell my house but not give it away. She has a lot of tenacity and works very hard for her clients. She is very knowledgeable in her field. I would work with her again whether selling or buying. She really wants her customers happy.