Gail was the most pleasant woman. Her marketing knowledge was impeccable. She explained everything to us in terms we were able to understand easily. She was SO accommodating. I was recovering from a heart attack, and she made every attempt possible, and succeeded to make the experience smooth for me. Came to me instead of me going to her, dealt with things that I would have done on my own if I wasn't in recovery. The BEST of the best, hands down.