Outstanding agent hands down ! This review is long overdue. I have been working with Frances for the past 5 years and have closed a few home transactions with Frances and I can't say nothing but great words about Frances. These transactions have both been buying and selling homes and for each of these, Frances did an excellent job. She is very professional, understands the details of buying and selling homes and you definitely need somebody to help you navigate the details of buying or selling homes. My first encounter with Frances was as a first time buyer and she was very patient and really educated us on what to expect and guided us on every detail of the process. We have been using Frances ever since 2001 and I have also recommended her to our friends and family who have also used her services. The one thing that stands out with Frances that made us continue with her was her experience and understanding of the market. The many other great qualities is she is very aggressive when it comes to negotiating. You need this in todays market. I can trust Frances has the best interest in us and is not just doing things to make a quick buck. If the deal is not good for us, she has told us to walk away and continue to look. How many agents do this ? A lot are just looking for a quick buck and go on to the next client. Not Frances. She is looking for clients for life. For my wife and I, she has found one. Thanks Frances for all of your hard work and commitment