We selected Ezequiel based on his knowledge of his job and also because he is bilingual and that was a high priority for us. My husband is an ELL and is still struggling with comprehension and during this process I wanted him to be satisfied that he was understanding everything and in the loop at all times. Ezequiel made this happen and was always available to clarify doubts and guide us through the process. We felt that Ezequiel dealt with all issues with professionalism and knowledge of the matter and in a good frame of time.