Doug was very helpful and responsive. His expertise with negotiating with other agents and his knowledge of the area was very helpful during the buying process. Doug's calm demeanor and his honesty makes him a great agent to work with. I am sure this helped with the negotiating process. We visited several other open houses, in the San Jose, Willow Glen and Cambrian area, where he was already know by the selling agents from other Realty companies, as a good person to work with.