We were not that thrilled with her personality or lack of..when we were looking at properties. If the listing agent was there they seemed more attentive to our needs and showed us all the details where Donna followed around like a puppy instead of taking the lead and showing us..that really was bothersome to us, who was our agent! Just not impressed, so we found another agent who found us a beautiful home that was perfect for us..Donna just doesnt seem to be into it...maybe its the ERA training or lack of.we dont know but we went to another company and were pleased with the agent we hired, he was a very responsive, energetic eager agent..who was even a new agent yet seemed like a seasoned pro.