Do you know who returned my calls very professional and knowledgeable. It was wonderful keeping me in the loop on what was going on when I was negotiating on lake houses.
I had the challenge of helping my mother sell her home while living out of state, and working with Dean Long made what could have been a stressful process remarkably smooth. From our very first conversation, I was impressed by Dean’s deep knowledge of the local market, his thoughtful presentation, and the extensive network of trusted professionals he and the Bill Heenan Team bring to their clients. In fact, although my mother had already engaged another agent, after speaking with Dean, we made the decision to switch—and it was one of the best decisions we could have made. Dean was consistently responsive, answering calls, texts, and emails promptly—regardless of the time of day or day of the week. His level of dedication truly went above and beyond what we expected from a realtor. He met with the septic company early in the morning to ensure everything went smoothly, shoveled the driveway and walkways himself during a snowstorm before an open house, and even assisted us with removing items from the home when I had no easy way to do so. He was also incredibly accommodating of my mother’s schedule, working around her needs with patience and flexibility. Since I live out of state, Dean stepped in on multiple occasions—meeting a plumber at the house to address a minor issue and overseeing details I simply could not manage remotely. In addition, his recommendations for service providers—from estate sale professionals to cleaners, plumbers, and septic specialists—were consistently excellent. Having bought and sold several homes over the years, I can confidently say that while I’ve had positive experiences with other realtors, Dean Long and the Bill Heenan team truly stand apart. Their professionalism, responsiveness, and genuine commitment to their clients are exceptional. I would highly recommend them to anyone looking to buy or sell a home!
Very knowledgeable Conscientious and good work ethic Very good communicator
Dean Long and his communication skills kept us moving in the right direction. With appointment he was punctual I would say he went above beyond to make me a satisfied customer
Dean is one hell of a nice guy. If it wasn't for Dean I would not be in my house. He did a lot of work to get me threw this. I am very happy with real estate great people. Your so lucky to have Dean working for you. I already told friends to get Dean if you want to sell your house or buy a house. He is the best love him
Working with Dean Long has been one of the brightest parts of an otherwise challenging year. When I purchased my very first home in June 2025, I was nervous, excited, and completely new to the process. Dean made every step feel manageable. His attention to detail, steady communication, and genuine care transformed what could have been an overwhelming experience into something I’ll always remember with gratitude. Life took an unexpected turn just six months later, and I found myself needing to sell the home I had only just begun to settle into. Reaching out to Dean again felt like the only right choice — and he proved exactly why. Not only was he willing to help, he handled the logistics, the emotions, and the stress with such compassion that I never felt alone in the process. Dean didn’t just help me buy and sell a house. He helped me navigate two major life transitions with kindness, professionalism, and heart. I’m deeply grateful for everything he did for me, and I would recommend him to anyone who wants an agent who truly shows up for their clients.
Dean was fantastic! Showing us homes, checking in, and helping us understand every part of home buying. Dean really got to know our needs and sent us listings that aligned with those needs. Very knowledgeable, very friendly, and very encouraging. 10/10 would recommend.
Dean Long was my agent in our recent search for a property here in the East Lyme area. He went out of his way to provide amazing service at every step of the process. From showings, to checking out a temporary place for us to stay, to constant updates on everything that was occuring, Dean went above and beyond in every way. He was 100% there from bigging to end of our purchase experience. I would highly recommend Dean as an agent to anyone looking to purchase a property in the area. Thanks Dean for your great work
Dean changes my mind about the world of real estate. He was open and helpful on a very humanistic level. I felt cared about an he always relayed confusing topics in a “plain as day” way to make it all understandable. We have been blessed to get to know Dean and his wife. The whole Bill Hernan team helped with this transaction so we got the best care far more than I ever expected. Thank you Heenan Team!!
Dean is the kind of agent you need in this market, we was on top of all the listings that matched my criteria. Dean was especially helpful in crafting strong offers with competitive conditions. We came through a number of challenges to close and he was on top of it all through the process.
When you choose Dean to sell and/ or buy, you wil be very happy.
Dean was excellent from the onset. He listened to my needs, addressed my concerns and carried me over the incredibly evasive finish line by phone, while battling a severe case of Covid! Most importantly, he pointed out things in the houses we toured that worked well for me or would be a detriment to me! Trusted him completely! 10 Stars!
