When my wife and I needed to move quickly, to a nice place, and on a budget, Cristina was there with spot-on recommendations even before we "booked" her as an agent. Once we went into contract we encountered some difficult personalities - not even a tough negotiator so much as an obstructionist. Cristina was there to help keep us informed, absorb the communication, and move things along. While other people go through the motions and do as little as possible, Cristina made clear at all times her commitment to helping us with whatever challenges our situation presented, going the extra mile every time. It was customer service at its best.