Cheryl was continually following up on items on our behalf to ensure a smooth negotiation and closing; she went above and beyond to ensure that issues were managed as they arose and even took time to visit our property to ensure that HOA-managed repairs were complete. She was thorough in explaining all aspects of the offer and details of the closing. She used multiple communication methods to work with us and worked around our schedule as needed. She was flexible when needed, firm when we needed to advocate for a specific outcome, and encouraging when we had uncertainties and questions. We are so thankful for her and would recommend her highly!