My husband and I were in the market at the end of summer 2020 and the sale of our home (and purchase of our new one) was a very complex transaction to navigate. Carmen handled the various moving pieces with the utmost professionalism and organization (we had a chain of about six families moving places within the span of a week or so, so it was vital that escrows closed on time!) Carmen is an honest, straight shooter when it comes to property and neighborhood assessments. I never felt like she tried to push a property on me that wasn't quite right just to close the sale and move on to the next. She took her time, shared her knowledge, and listened to my wishlist. When all was said and done, my new home checked off just about every box I gave her when we got started! We couldn't be happier in our new home, and we are so grateful to Carmen for shepherding us through the process. Her customer service skills are also top notch! We always felt well cared for. She's great!