The Bob & Ronna Group and our particular relator, Natalia, exceeded our expectations
The Bob & Ronna Group and our particular relator, Natalia, exceeded our expectations. First time home buying from the other side of the country was a daunting task, but Natalia was amazing. She was professional, reliable, trustworthy, organized, punctual and she took her time to explain ALL of our first time home buying questions.
We were her first "100% virtual" purchase but her knowledge of technology to show us different homes from afar worked very well. She was the right balance of asking us our thoughts but also offering her opinion. Throughout the process, our trust of her only grew as she guided us onward.
From offer through closing, Natalia was on it! It seems like she communicated very well with our bank and title company as many times their questions were already answered by her instead of us. She keep kept us informed of what tasks we needed to complete by what dates.
Beyond that, it was so sweet of the group and Natalia to leave is a welcome basket in our new home, including small gift for our toddler. We felt very welcome to our new community and are grateful we connected with Natalia through Zillow. No complaints and would absolutely recommend her to others.