Arla Unwin's failure to communicate all the details of a counteroffer resulted in killing a real estate deal. She negotiates via text message rather than taking the time to place a call or send an email to the other party's broker. And then she does not carefully read the text messages, resulting in missed information. When making one of the biggest purchases of your life, a home or condo purchase, you expect the broker representing you to be a lot more careful and diligent. Arla is sloppy about the details, and the details mean everything!