Alan helped us purchase our first single family home in Evanston. We are eager young buyers and he spent more time talking us out of the WRONG house and encouraging us to wait for a better fit. And then we found it! So glad he talked us off a few ledges. . . :) While working with the mortgage company, the inspectors, the lawyers, I always CC'd Alan on emails because I trust his advice. Alan responds immediately to phone, email, and text. He patiently will walk me through all aspects of the home buying process, as many times as I need. Alan is also great company--laid back, friendly, and hospitable/attentive. My spouse said, "After our closing, it'll be sad not to hang out with Alan so much." I don't know who is going to answer our house questions AND listen to our ridiculous jokes all day. We'll definitely use him when its time to sell someday.